We are humans, not apes. How often have you heard people say “I’ve no time to chat; I’ve got work to do” These days at work simple hierarchies where you tell people what to do are disappearing. Decisions are increasingly made as part of cross divisional or cross functional teams. Agreement needs to be forged rather than imposed. It is not rocket science to suggest that it is easier to work with people you like than don’t. That means many of us need to reframe our approach. Rather than dismissing all time spent chatting as a distraction from the day job we should reflect that building rapport with colleagues can actually deliver better business & personal performance. Great leaders realise that caring about those you serve (yes serve) and knowing about their lives helps deliver great results. So next time you see colleagues chatting at the coffee machine join in! Not all the time of course.